Microsoft pulls the plug on Skype-certified phones

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Many people with -approved telephone handsets woke up last Thursday morning to realize that their phones were no longer receiving incoming calls.

It seems that thousands of people all over the world who rely on Skype-approved handsets as their only telephone connection have been left in the lurch and forced to bid adieu to their Skype phones. Our investigation revealed that pulled the plug on thousands of its Skype customers without any advance warning on 1st June 2017.

Devices affected include RTX 4088, RTX 3088, Netgear SPH200D, , Philips VOIP841, , LinkSys WIP320, , , , GXV3140 and also handsets manufactured by , Ipevo and others.

RTX – an example of a Skype-certified phone which has been rendered useless by Microsoft without any advance warning to Skype customers

Despite the fact that users can still use their devices for outgoing Skype calls, the devices will not accept incoming Skype calls on their SkypeIn purchased numbers but automatically go to voicemail with the message that the person is not available. When questioned why these phones don’t work anymore, agents on the Microsoft Community have repeated the following explanation:

Microsoft wants to create the best possible experience for its Skype users, which means that some changes have to be made along the way. These decisions are hard to make, but will enable us to focus our efforts on transitioning Skype from a peer-to-peer video and chat app to a modern, mobile friendly cloud architecture.

When asked why there had been no advance warning of this withdrawal of service, one of the Microsoft Community agents stated:

Microsoft Marketing and PR is still working on getting messaging out to the public.

Read the comments of the hundreds of frustrated and disappointed Skype customers on the following Microsoft Community link: My Skype Dual Phone / ATA is not receiving calls, why?

We conclude that Microsoft’s behaviour is highly unethical, unprofessional and possibly illegal.

 

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Supertrooper

Supertrooper

Founder and Executive Editor

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Edward A.
Edward A.

I bought the RTX Dualphone for my elderly parents and for sometime this was my only link to them. My parents are too old to learn how to use a smartphone so this action by Microsoft just shows how out of touch they are!!

Why Help
Why Help

IPEVO S10 no longer usable with SKYPE no notice given for my only link to my children!

Zdenek
Zdenek

Celá historie Microsoft je ostudná.Jediná možnost je nekupovat zařízení Microsoft.

Ladislau
Ladislau

I have a VOIP841 DECT/SKYPE phone.
I’m no longer able to use it
Really a shameful……….

Artan
Artan

I have had a phone 31591GE1-A. Pity and shame for Microsoft.

Tatiana
Tatiana

I have a dualphone 4088, what a disgrace.

Bill Hartland

SKYPE / Microsoft have reached a new depth of disregard for their own customers. Unbelievable.

Ken Billington

What type of device do you have, Bill?

cliff
cliff

Thanks for posting this! Really unfair move by Microsoft!

cliff
cliff

On second thought, more than “unfair”, this has really affected our household. No incoming calls has made us miss important calls. The Skype app on my computer isn’t a substitute.